Learn more. I would love to connect with you personally to discuss the aspects of your stay if you had a moment. Does The Westin Portland Harborview offer free airport shuttle service? Our hotel underwent a $55 million renovation in 2013 and the resulting feedback has been overwhelmingly positive. Another nicety is the parking garage is attached to the building where as some others the garage is down the block or across the street. Originally opened in 1927 as the Eastland Park Hotel, our hotel is immaculately restored while … I particularly loved the comfy bed and heavenly shower! Our hotel offers thoughtful amenities, such as dog-friendly rooms and easy access to Portland Jetport. Jan 4, 2021 by Customer Service, Hotel Management. Dogs stay free. We hold ourselves to a higher standard and will address your concern with our team moving forward.We hope to share an even better experience with you soon! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Overall would highly recommend. We'd love to have you back again soon! NEVER felt totally unsafe though- Housekeeping!!!!! Overall, a nice hotel. The lobby is still dingy as was the room. Seamus P, Front Office Manager at The Westin Portland Harborview, responded to this review. All feedback, whether positive or negative, assists us in our journey to strive for service excellence in all areas.Be Well,The Westin Portland Harborview Executive Team. Our guests praise the helpful staff and the clean rooms in our reviews. The hotel, itself, is conveniently located. I cannot recommend this Westin at all. The persons at the front desk during each visit were so friendly and helpful that I will book my upcoming visits there. In the arts and shopping district of the Portland city center, within 500 feet of the Portland Museum of Art and Congress Square, this hotel offers a rooftop bar with stunning views of the city. She even said that that's unacceptable and will give us another room and free breakfast. Is parking offered on site at The Westin Portland Harborview? Beds feature premium bedding. Now £71 on Tripadvisor: The Westin Portland Harborview, Portland. Enjoy a restaurant, a full-service spa, and breakfast. They don't want to replace the burned out lightbulbs? Despite some internet problems, it was a great stay. We strive to accurately list amenities on our website and in pre-arrival emails so our guests don't experience any surprises upon arrival. As I lay on the bed, I saw dried blood under the comforter and a hair on my pillow. We do our best to work with 3rd party operators to ensure our guests do have a space for their vehicles. The views were spectacular, the prices for drinks quite reasonable, and the staff quite friendly. The hotel itself was very nice, and our check-in experience was pleasant, the agent at the front desk was very polite and offered me juice or water for my son who was being fussy waiting for me to finish. The Westin Portland Harborview Hotel is the perfect place to bring your dream wedding to life. Must have their breakfast. Popular attractions Cross Insurance Arena and Portland Head Light are located nearby. Inconsistent with cleaning, and missed on other days- Service can be better.. Long waits at time, unanswered calls to 'Service Express' and concierge not always there- No free wifi (unless your a rewards member, which is free to do but who wants to give away their information and be hit with unwanted emails for what is a basic necessity now a day? We arrived late and tired. Very much appreciate having larger dressers and plenty of hanging storage. We are certainly dismayed by the instance that you noted and do not take comments like this lightly. Not sure what the concierge was thinking sending two elderly ladies off into this scary part of town. I took a shower and get ready for bed. It's located a few blocks off the waterfront, but still easily accessible to everything. This is an old property in which you are paying top dollar for a property that is still left decaying. Valet parking costs USD 34.00 per night. Get a helpful fact sheet for The Westin Portland Harborview. We strive for excellence and your praise lets us know we're doing our job!We look forward to seeing you again soon for another fantastic experience! We jetted to Portland for a weekend escape, and were greeted by an epic snowstorm the first day. Providing satisfying and comfortable stays is always what we strive for. I apologize that you felt our property was left “decaying”, as we strive to deliver to our guest's a top notch product in the Portland market with over the top service to follow. RV/bus/truck parking is available. The Westin Portland Harborview Hotel, originally called the Eastland Hotel, opened in December 2013, after a $50 million dollar renovation. We hope we'll see you again in the near future.All the best,Seamus PerryAssistant Front Office Manager. Portland is really charming and a great weekend escape. Dear Nellie F,Thank you for your feedback - I'm truly sorry that your experience fell far short of your expectations and our standards. Very much enjoy this property! As we were there with kids, we primarily chose the hotel since it was near the Portland Children's Museum - and it was, just a couple blocks away. The resort has 289 guest rooms, all offering the Westin amenities that travelers love, including the Westin Heavenly Bath and the Westin … When I complained to the manager she cited that "they use an outside valet company".. that was her rationale? Thanks for the wonderful review, Janet!We're thrilled you had such a fantastic stay at The Westin Portland Harborview! I'm very sorry that the service you received is not in keeping with our standards and hope that this experience does not prevent us from another opportunity to serve.All the best,Seamus PerryAssistant Front Office Manager. The Westin Portland Harborview: NICE HOTEL BUT PARKING COSTS $26 - See 1,558 traveller reviews, 508 candid photos, and great deals for The Westin Portland Harborview at Tripadvisor. Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests. Review tags are currently only available for English language reviews. The Westin Portland Harborview offers 289 accommodations with MP3 docking stations and safes. Dear Local R,Thank you for your feedback - I'm sorry you left with second-rate feelings about our property. Good spot that we'll probably stay at again next time. Thanks again!Have a great day!Lucas LaidlawGeneral ManagerThe Westin Portland Harborview. Finally called a cab - the cab driver said the hotel had been apparently been trying to send us to a bowling alley. It didn't. 15th floor cocktails with a gorgeous sunset capped it all off. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Please see our partners for more details. I attached some pictures of the old blood and the sock under the table. Comment from Hotel Management. It was designed by Portland … It is great that you enjoyed Top of the East - I agree, the views are phenomenal .I'm personally glad the snowy weather didn't keep you away, we enjoyed having you stay with us and look forward to seeing you again soon.All the best,Seamus PerryAssistant Front Office Manager, This is the version of our website addressed to speakers of English in the United States. The Westin Portland Harborview offers stunning views of the harbor in an upscale setting. Yes, The Westin Portland Harborview offers free airport shuttle … Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests. We appreciate your feedback and are delighted to hear that you enjoyed your stay. That's what we like to see! The Westin Portland Harborview, Portland: See 1,557 traveller reviews, 730 user photos and best deals for The Westin Portland Harborview, ranked #11 of 22 Portland hotels, rated 4 of 5 at Tripadvisor. - $29 self park is what others charge for valet, and garage doesn't feel the safest- Surrounding area. Please note, valet parking is USD 34 per night and self parking is USD 24 per day. more, Lock in the lowest price from these sites. The Westin Portland Harborview is centrally located in the heart of downtown's vibrant Arts District. A cable TV and coffee machine are offered in the rooms at the Westin Portland Harborview. And then, when we went to pick up our car, it was covered with yellow paint - the hotel and parking garage took no responsibility. It's excellent your room was refreshed properly and that you appreciated our comfortable and clean facilities. Dear Kinsara,Thank you for leaving us feedback on our TripAdvisor page. … Valet must park cars a mile away cause wait times aren't acceptable for price you pay. Thank you for the thoughtful feedback, Sandy.We are disappointed our Front Desk recommendations missed the mark. GrandTour16672339849, General Manager at The Westin Portland Harborview, responded to this reviewResponded 3 weeks ago Thank you for the thoughtful feedback, Sandy. Nice hotel with friendly staff. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. The lobby is old and tired & cold on a January night - we absolutely won't be back.More, Dear annvs2018,Thank you for taking the time to share your feedback. We're delighted you enjoyed your visit and had the opportunity to explore the Portland area. 42-inch LCD televisions come with premium cable channels. more, Lock in the lowest price from these sites. As we got inside our hotel room, we found a sock under the table. While the hotel was at full capacity, we aim to get all rooms serviced as early as possible but unfortunately situations sometimes prevent us from hitting that mark. You can reach me directly at lucas.laidlaw@westinportlandharborview.comLucas LaidlawGeneral ManagerThe Westin Portland Harborview, This is the version of our website addressed to speakers of English in Canada. Hotel had a rooftop bar, restaurant, and 24 hour room service - we didn't use any of these things, since we were with kids and the restaurant didn't seem to have anything to accommodate a gluten allergy. Learn more. The hotel is always clean and has sanitizer in multiple locations. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Corresponding with you will help us identify how an incident such as this could have occurred so we can put preventive measures in place for future. A needed getaway! Please see our partners for more details. Guests can … Our adjacent parking garage does offer us a discounted rate for us to extend to our guests at $26 per night. Have a beautiful day!Lucas LaidlawGeneral ManagerThe Westin Portland Harborview. Ask annvs2018 about The Westin Portland Harborview, No improvement from when It was the Eastland Hotel, Ask Nellie F about The Westin Portland Harborview, Ask Local R about The Westin Portland Harborview, Ask Kinsara about The Westin Portland Harborview, Ask arivera1325 about The Westin Portland Harborview, Ask militantmuse about The Westin Portland Harborview, Hotels near The Westin Portland Harborview, Hotels near Portland Transportation Center Station, Hotels near Saco Transportation Center Station, Hotels near (PSM) Portsmouth International Airport at Pease, Hotels near Southern Maine Community College, Hotels near Kaplan University, South Portland, Hotels near Intercoast College Portland Maine Campus, Hotels near Northeast Technical Institute, Hotels near University of New England - Westbrook College Campus, Hotels near Spa Tech Institute - Portland Westbrook, ME, We compared the lowest prices from 6 websites, Hilton Garden Inn Portland Downtown Waterfront. The room itself was very nice, we booked a suite which had a separate living room area, a wet bar area with coffeemaker, fridge, and sink (our sink didn't work but we didn't need it for anything so it wasn't an issue for me), large bedroom area with king size bed, and very big bathroom accessible both from the bedroom and front hall entry area. Our guest's safety and comfort comes first and I am disheartened to hear you felt unsafe at any time. Taxes and fees that are shown are estimates only. Review tags are currently only available for English language reviews. See 1,557 traveller reviews, 730 candid photos, and great deals for The Westin Portland Harborview, ranked #11 of 22 hotels in Portland and rated 4 of 5 at Tripadvisor… Pros:- Larger updated rooms. Looking forward to my next trip back!! Guests can … Formerly the Eastland Park Hotel, our historic hotel's 289 room hotel offer the uplifting, revitalizing amenities you have come to expect from Westin. Unfortunately, our property doesn't own a parking lot for our guests to park in. Parking: Valet parking, self parking, and RV/bus/truck parking available for a surcharge Room Amenities The Westin Portland Harborview offers 289 accommodations with MP3 docking stations and safes. Room wasn't ready on time, two hours past check in time. I apologize that we failed to relay that we didn't have complimentary parking prior to your arrival. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We understand that this was very frustrating for you and we have reviewed your feedback across multiple social media sites. They sent someone to bring us our key, and we moved to another room. Are pets allowed at … Prices are the average nightly price provided by our partners and may not include all taxes and fees. I cannot recommend this Westin at all. It is the perfect option for business and leisure travelers seeking a comfortable, quality stay in Portland, Maine. Coffee packets were designed for a 4 cup coffee maker and was so strong I had to add water to it. I tried to upload the picture of sock but the picture is too big. Come to find out, these can be ordered on their website! It's always clean, always organized and the rooms were set up with traveling common sense in mind. I understand your comments about parking. View deals for The Westin Portland Harborview, including fully refundable rates with free cancellation. We could not agree more on your comments about our location and all the great amenities in our Arts District. Beds feature premium bedding. Is parking available at The Westin Portland Harborview? Great location but was not expecting to have to pay another $26 to park my vehicle. !Inbetween- Rooms were spacious but lack natural light- Noise came through AC/Heat vents- Dog friendly.. 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